1. Order Cancellation
Customers may request to cancel an order before it has been processed or shipped.
Orders cannot be cancelled if:
- The order has already been packed for shipment.
- The order has been dispatched.
- The product has already been delivered.
- The order contains digital or downloadable products (if applicable).
To request a cancellation, please contact our customer support as soon as possible with your order details.

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2. Cancellation by Gujarat tract Book Store
We reserve the right to cancel an order under certain circumstances, including but not limited to:
- Product is out of stock.
- Incorrect pricing due to technical or human error.
- Payment could not be verified.
- Suspected fraudulent activity.
- Incomplete or incorrect shipping information.
- Unforeseen circumstances beyond our control.
If your order is cancelled by us after payment has been received, a full refund will be issued.

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3. Return Eligibility
You may request a return if:
- You received the wrong product.
- The product was damaged during delivery.
- The product has a manufacturing defect.
- The item is missing from your order.

To be eligible for a return:
- The request must be made within 7 days of receiving the order.
- The product must be unused and in its original condition.
- Original packaging, labels, and invoice should be retained.
- Products must not show signs of damage caused after delivery.

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4. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Digital products or downloadable content.
- Gift cards or vouchers.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Products marked as "Final Sale" or "Non-Returnable."

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5. Refund Process
Once the returned product is received and inspected:
- We will notify you of the approval or rejection of your refund request.
- Approved refunds will be processed using the original payment method whenever possible.
- If the original payment method is unavailable, an alternative refund method may be arranged.

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6. Refund Timeline
After approval, refunds are generally processed within 5–10 business days.
The actual time taken for the amount to appear in your account depends on your bank or payment provider.

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7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number.
- Provide clear photographs of the product and packaging.
- Do not discard the original packaging until your request has been reviewed.
Our team will assess the issue and arrange a replacement or refund where applicable.

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8. Exchange Policy
- If the product is eligible, we may offer a replacement instead of a refund.
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, a refund may be processed.

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9. Shipping Charges
Shipping charges are generally non-refundable, except when:
- The wrong product was delivered.
- The product arrived damaged.
- The return is due to an error on our part.

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10. Failed Deliveries
Orders may be returned to us if:
- The customer provides an incorrect shipping address.
- Delivery attempts are unsuccessful.
- The order is refused by the recipient.
In such cases, additional shipping charges may apply for re-delivery.

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11. How to Request a Cancellation or Refund
To request a cancellation, return, or refund, please contact our customer support with the following information:
- Full Name
- Order Number
- Email Address
- Contact Number
Reason for Cancellation or Return
Our support team will guide you through the process.

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12. Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please contact us.
Gujarat tract Book Store
Email: gtbs-1852@yahoo.in
Phone: +91 92654 29330
Opening Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Important Notes
- Please inspect your order immediately upon delivery.
- Keep your invoice and original packaging until you are satisfied with your purchase.
- Refund approval is subject to verification by our customer support team.
- Gujarat tract Book Store reserves the right to refuse refund or return requests that do not meet the conditions outlined in this policy.